Most items on our site are In Stock and ready to ship. When items are either temporarily out-of-stock or require extra time for personalization and customization additional time will be required to be able to ship. Please read the details below.
In Stock Items
Most orders for In Stock items begin the order process as soon as your online purchase is completed. Your In Stock item will be shipped once the item is located in our stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
Please note our warehouse operates on a Monday to Friday cycle excluding Statutory Holidays in New Zealand. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Back Order Items
Back Order items are items that are not yet in stock or temporarily out of stock. A Back Order item will be shipped directly to you once it is in stock. When a Back Order situation occurs you will be notified of the status and expected shipment date of your order item via e-mail. You will not be charged for any item until it is shipped to you.
Please note, expected shipment time is when the order is expected to leave our warehouse, not when the item will arrive at its final shipping destination.
Personalization Order Items
Where numbers and names are to be added to a garment we may require some additional time before they can be shipped. Expected adjustment time is between 24 and 48 hours.
